Shipping

CAPTAIN BUBBLE is committed to providing exceptional service and timely delivery to EU and UK customers. We have put together this handy guide to help you understand our shipping policies and ensure an easy shopping experience.

1. Shipping Destinations

We are proud to offer shipping services exclusively within the European Union and the United Kingdom. This means you can enjoy our fantastic products on your doorstep, no matter where you live.

Currently, we do not offer international shipping outside the EU and UK. We are dedicated to providing the best service possible within the region, at this time. As we grow and evolve, expanding our shipping capabilities to include international destinations is a goal we are actively working toward.

2. Shipping Rates

To make things easy, we offer a flat rate for all orders within the European Union and UK. The flat rate ensures that you always know the shipping costs in advance, with no surprises at checkout.

SPAIN (peninsula and Balearic Islands):
Orders <50€: 4,95€
Orders ≥50€: Free

EU and UK:
Orders <50€/£: 9,95€/£.
Orders ≥50€/£: Free

3. Processing Time

Once the order is placed, we get to work. Please allow 1-2 business days for your order to be processed. We know you are anxious to receive your items, and we are just as anxious to get them to you!.

4. Estimated Delivery Time

• EUROPEAN UNION: Within the European Union, you can generally expect to receive your order within 3 to 7 business days after processing. Please note that these delivery times are estimates and may vary depending on your location and other factors.
• UK: Within the UK, you can expect to receive your order within two weeks of processing. Please note that these delivery times are estimates and may vary depending on your location and other factors such as customs clearance.

5. Order Tracking

When your order is shipped, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package and keep up to date with its progress.

6. Customs, duties and taxes

• EUROPEAN UNION: Orders shipped within the European Union are not subject to customs duties and taxes, as these are covered by EU single market regulations. Enjoy your purchases without worries about additional fees.
• UK: Please note that UK customers may be required to pay local customs duties or taxes; these are not included in your payment to us and the rates are set by your government.

7. Returns and Exchanges

We stand behind the quality of our products, but we understand that sometimes things don't work out. If you need to return or exchange an item, please visit our Returns page. There you will find detailed information about our policies and procedures.

If you have any questions or concerns about our shipping policies, please feel free to contact our friendly customer service team. We are here to help you and make sure your experience with CAPTAIN BUBBLE is a fantastic one.